You log in through the link below using your student account user name and password. You can also access your files while connected to the University wifi and when you are not on Campus. In order to obtain lost or damaged files, register an IT support case in the Helpdesk self-service.Īccess your files outside of the campus area If a file in your personal file space for some reason disappears or is damaged, there is a possibility for you to obtain the file thanks to the backup that is made every night. You can also send a query to our IT Support (through Helpdesk) if you need more space, i.e. In Helpdesk you can see how much space you have left. No backup or other archiving is normally done on local discs. Your files are accessible regardless of which of the University's computers you have logged onto.ĭon't save anything directly on University student computers, the files can disappear at any time.
Could you please clarify which device is affected? What’s the problem in each device?Ĥ.If you save your files in your home directory you can be certain that the files are available the next time you want to access them. Screenshot when prompts asking for typing password.ģ. Please correct me If my misunderstanding, Based on your recent reply, I think you have set up app password for your work account and after that all applications are worked fine on windows laptop.Ģ. If that doesn’t work, please provide more information with meġ. You should enter your password and check if it can be remembered. use registry edit at your own riskĦ.Open Word, sign in with your work account. microsoft cannot guarantee that problems resulting from the incorrect use of registryĮditor can be solved. Warning: using registry editor incorrectly can cause serious problems that may require you to reinstall your operating system. Please be patient and we will help you with the problem, you may try the following steps, this will also reset the credentials.Ģ.Clear windows credential by the previous steps.ģ.Clear the browser cache: ctrl+shift+delete -> delete browser historyĤ.Open your registry editor: win+r -> type regeditĥ.Browse to: hkey_current_user\software\microsoft\office\16.0\common\identity and then delete the identity folder.
After removing the credentials you should enter in the password at the first time and check if windows can remember the password.
Remove the credentials is a solution to reset the credential. I would like to help you by resetting Windows credentials. "Personal" Microsoft Account works just fine. Based on what you mentioned that the Windows laptop is only connected to your work account, and your
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